CubieMart Digital Marketplace

Cancelling an order that was never delivered

When a paid line is late, a Cancel & refund button appears on it and the money goes back to your wallet at once.

Updated 2026-08-12

You do not have to wait for anyone. If a line has been paid for and is still undelivered after the waiting time for its delivery type, CubieMart puts the decision in your hands.

When the button appears

Delivery type on the listingYou can cancel after
Instant6 hours from the moment the payment was confirmed.
Manual48 hours from the moment the payment was confirmed.

How to do it

  1. 1

    Open the order

    My Orders, then the order in question.

  2. 2

    Look at the late line

    An amber panel appears on it saying it has not been delivered within the promised time, with a Cancel & refund button.

  3. 3

    Confirm

    You are asked once, because money moves. The refund lands in your wallet immediately and the amount is shown to you.

If the seller delivers at exactly the moment you press the button, the cancellation is refused and you keep the product. Reload the page and check what you were sent.

Related guides

Still stuck?

If this guide did not solve it, our support team can look at your specific order.

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