Refund Policy

1When you can claim

Open a dispute from your order page. Each seller sets their own warranty terms, shown on the listing and again with your order — check those for the window that applies. You qualify for a refund if:

• The product was never delivered
• The code or login does not work and the seller cannot replace it
• The product is materially different from the listing description
• A subscription stopped working inside the warranty the seller listed
• You were charged twice for the same order

2When you cannot claim

• You redeemed the code and simply changed your mind
• You bought the wrong region despite the listing stating the restriction
• You changed the password on a shared-account product
• You used the product on more devices than the plan allows
• The warranty the seller listed has already run out

3How to request one

Everything happens on the order page, so we can see the delivery record:

• Open My Orders and find the order
• Click Report a problem and choose a reason
• Add screenshots or an error message if you have one
• The seller replies or replaces the product
• If it is not resolved between you, our team reviews the dispute

4How long it takes

Once a refund is approved, the money goes to your CubieMart wallet balance:

Wallet balance — immediately, whichever method you originally paid with. You can spend it on your next order straight away, or withdraw it. Refunds are not sent back to bKash, Nagad or a bank account automatically.

You can always take the refund as wallet balance instead, which lands immediately and never expires.

5Chargebacks

Please open a dispute with us before contacting your bank. A chargeback freezes the order, the seller's balance and often your account while the bank investigates — which takes far longer than our own process. Accounts with repeated unjustified chargebacks are closed.

6If we get it wrong

If you disagree with a dispute decision, reply on the same ticket and ask for a review. A different member of the team looks at it fresh. Write to disputes@cubiemart.com if the ticket is already closed.