The questions our support team gets most often. If yours is not here, the contact page will get you a human.
Buying
The delivery time each seller promises is on their listing — each seller sets their own, and there is no single site-wide number. A listing marked auto-delivery sends a code from the seller's own stock once payment clears; if that stock has run out, the seller sends it by hand instead.
Open My Orders and click the order. Whatever the seller delivered — a code, a key, login details — sits on that page and stays there, so you do not need to save the email.
CubieMart is a marketplace, so sellers compete on price, warranty length and delivery speed. The product page lists them side by side with their rating so you can pick.
Yes, as long as you follow the listing rules — do not change the password and stay within the device limit. Break either and the warranty is void, because the seller can no longer manage the account.
No. Digital delivery and warranty claims both need an order history tied to you, so an account is required. Registration takes about twenty seconds.
Payments
Your CubieMart wallet balance, bKash and Nagad. Checkout lists the ones that are switched on for your account and your region. Crypto tops your wallet up rather than paying for an order directly, and it has a minimum.
Usually the transaction ID does not match the amount that was actually sent. Open the order and submit the right one, or top your wallet up and pay from there instead.
Refunds land there immediately, and referral earnings collect there. You can spend it on any listing, and it never expires. You cannot withdraw it to cash as a buyer.
Prices are shown excluding local tax. Where tax applies in your country it is added at checkout and shown before you pay.
Refunds & problems
Open the order, click Report a problem, choose "Product not working" and attach a screenshot of the error. The seller replies or replaces it. If the two of you cannot settle it, CubieMart decides the case, and any refund goes to your wallet.
Not once the code has been delivered — from that point the publisher can activate it against an account, and there is no separate step where you choose to see it. If a paid line is late and nothing has been delivered yet, a Cancel & refund button appears on it.
Every refund is paid into your CubieMart wallet balance, and it lands there immediately. It never expires, and you can spend it on any listing.
Selling
Nothing to join and no monthly fee. We take 10% commission on completed sales, plus the payment processing fee. Both are shown in your dashboard before you list.
Our team reviews it by hand once you upload ID, a selfie with the ID, and address proof, and emails you the decision. Business documents are optional and only needed for company accounts.
Earnings move to your available balance once the order completes and the payout hold set by CubieMart has passed. A withdrawal request is then reviewed by our team before it is paid out.
Still need a hand?
Open a ticket from your account and we will reply by email.