CubieMartDigital Marketplace
Sell on CubieMart Support

Help Centre

Start with the option that matches your problem. Anything tied to an order is fastest from the order page, because we can see the delivery record there.

Problem with an order

Not delivered, code not working, or wrong product. Opening it from the order page gives the seller everything they need to fix it.

Open My Orders

Refund or dispute

Check what qualifies, how to claim, and how long the money takes to come back.

Read refund policy

General questions

Payments, delivery times, warranty length, selling — the short answers are all in one place.

Browse the FAQ

Seller support

Verification, listings, commission and payouts. Sellers get a dedicated queue.

Seller dashboard

Account & security

Change your password, manage sessions, or recover an account you cannot get into.

Security settings

Talk to a human

Anything the pages above do not cover. Include your order ID if there is one.

Contact us

Fix it yourself in a minute

Some banks hold the authorisation for a few minutes. Refresh the order page once; if it is still pending after 15 minutes, open a ticket and we will check the payment log.
Check spam, then open My Orders — the order and its access details are always there regardless of email. If the email address on your account is wrong, fix it in account settings.
Use the password reset link on the login page. If the reset email does not arrive, the address may be misspelled — contact us with your order ID and we can identify the account.
Sellers have 24 hours to respond. After that, the dispute escalates to our team automatically — you do not need to do anything to trigger it.

Still need a hand?

Open a ticket from your account and we will reply by email.

Contact Support Read the FAQ