Work through this
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1
Open the order
If it says Checking payment, nothing has started yet. If it says Seller preparing, the seller is doing it now.
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2
Read What you sent
This is the UID or ID the seller will deliver to. Compare it with your in-game profile, digit by digit.
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3
Check the delivery note
If the green Delivered block is there, the seller says it is done. Restart the game and reload your profile before deciding it is missing.
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4
Compare with the estimate
The listing shows how long the seller says they take. Give them that.
What to do
Not delivered and the time has passed: a Cancel & refund button appears on the line once it is late, and the money goes back to your wallet immediately.
Marked delivered but not in your game: use Report a problem on the order and choose item not received. Attach a screenshot of your in-game balance.