In this order
-
1
Read What you sent on the order
Is that exactly the email your account on the tool uses? A different address is the most common cause by far.
-
2
Sign out and back in
On the website and in the app. Plan changes almost always need a fresh session.
-
3
Check the tool's own plan page
Not the app's home screen — the account, plan or billing page, which is what actually states your tier.
-
4
Report it on the order
Use Report a problem, choose not working, and attach a screenshot of that plan page. That screenshot is what settles it.
If a plan was working and then stopped inside the period you paid for, report it — that is a real claim. Do not just buy again.