What the User ID is
It is the identifier eFootball gives your account. It is not your team name, which you chose and can change, and it is not your Konami login.
eFootball runs on mobile and on console and PC, and the account behind them is not always the same. The order form asks for the platform for that reason.
Where to find it
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1
Open eFootball
Be on the account you want the Coins on.
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2
Open your profile
Your profile is reachable from the main menu, alongside your team information.
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3
Look for the User ID
It is shown as its own labelled value in the profile. If it is not on that screen in your version, the game's settings or account information screen also carries it.
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4
Note the platform
Whichever platform this account actually plays on is the one to select.
A wrong User ID delivers your Coins to another account, and it cannot be reversed or refunded.
Mistakes people actually make
- Sending the team name instead of the User ID.
- Picking the wrong platform because the game is installed on more than one.
- Typing an ID that mixes letters and digits instead of copying it.
Check it before you pay
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1
Copy from inside the game
It is the only source that is definitely current.
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2
Select the platform on purpose
Do not leave it on whatever was preselected.
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3
Recheck on the order page
Both values are shown there after checkout.
Common questions
Why does the platform change anything?
Depending on how the account was set up, progress and balances can sit separately per platform. Choosing the wrong one can send Coins somewhere you do not play.
Do I need to share my Konami account?
No. The User ID and platform are enough. Never send a password or a verification code.