Before you start
Sign in at spotify.com with the account you want the credit on. The mobile app does not have a redeem screen.
If you are on Duo, Family or Student, or your Premium is billed through an app store or operator, the code will not apply.
On the web
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1
Sign in at spotify.com
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2
Open the redeem page from your account
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3
Enter the code and confirm
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4
Check your account page to see the credit and the new renewal date
What the error means
| Message | What it means | Who can fix it |
|---|---|---|
| This code has already been used | The credit is on an account. If not yours, it was used before delivery. | CubieMart — open a dispute |
| This code is not available in your country | The card country and your Spotify account country differ. | Only Spotify |
| You cannot use a gift card on your current plan | You are on Duo, Family, Student, or billed by a third party. | Only you — change the plan or the billing first |
When it is CubieMart's problem
- A used code, or a duration different from what the listing promised.
- Open the order at /account/orders, choose Report a problem, attach the screenshot, then read /help/refunds.
Spotify's own help page
- Spotify gift cards: https://support.spotify.com/us/article/gift-cards/