Licence keys and account upgrades — how each product is delivered and how to activate it.
Either as a licence key you activate yourself, or as an upgrade to the account you name.
A product key you enter in Windows activation settings.
One-time Office licences, delivered as a key you redeem on your Microsoft account.
Security suites are delivered as activation keys you enter in the app or on the vendor's site.
A licence for IDM, activated inside the app with the details on your order.
Most of these arrive as a key; PDF Expert is an upgrade to your account.
These are activated on your Adobe account email; Premiere Elements comes as a key instead.
Storage plans are upgrades to the account email you give at checkout.
All four are upgrades to the account email you give — your vault is never touched.
All are account upgrades. GitHub Copilot is the one that asks for a username rather than an email.
Account upgrades on the email you give at checkout.
Design plans are upgrades to the account email you give.
Resolve Studio and Final Cut Pro come as keys; the web tools are account upgrades.
Upgrades to the account email you give at checkout.
Work through the usual causes before reporting it — most are edition, region or a typing mistake.
If this guide did not solve it, our support team can look at your specific order.