What is happening
Mobile payments are verified by hand. Your order sits at Checking payment until our team finds your transaction. The seller cannot see your details until then, so nothing is being delivered in the meantime.
Check these
- Did you actually complete the send in your bKash or Nagad app? Placing the order does not send the money.
- Do the amount and the TrxID on the order match your payment SMS?
- Is there a notification from us asking for something?
What to do
Wait. Do not place the order again and do not send the money again — a duplicate has to be found and refunded by hand, which takes longer than waiting.
If it has been sitting far longer than the checkout screen led you to expect, open a ticket from Support with the order number and the TrxID.