Check these
- Open the order and read What you sent. Is that the exact email or username your account on that service uses?
- Are you signed in to the same account in the app? Many people have two.
- Sign out and back in, or restart the app. Plans often appear only after a fresh sign-in.
- Check your email for a confirmation from the service itself, including spam.
- If the product was delivered as a code, it has to be redeemed by you on the service — it does not activate on its own.
What to do
If the email on the order is wrong, message the seller from the order page at once — before delivery, this is usually fixable.
If the email is right and the plan still is not there, use Report a problem and choose not working. Attach a screenshot of your account's plan or billing page.
Do not give anyone your password. CubieMart's subscription forms only ask for your account email or username.