Something went wrong. Find your problem below and do the one thing that fixes it.
Either the order was never created, or a submitted transaction could not be matched.
A mobile payment waits at Checking payment until a person matches it. That is normal.
Check the order first — the answer is almost always whether it has been delivered yet.
Everything depends on whether it has been delivered yet. Act now, not later.
Usually region, typing, or the wrong redemption page — check those before reporting it.
Either you used it already, or it was used before it reached you. The difference matters.
Almost always the email address, the wrong account, or an app that has not refreshed.
The status tells you who it is waiting on, and each status has a different next move.
You do not need the seller to get your money back. Two routes are open to you.
If this guide did not solve it, our support team can look at your specific order.